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Frequently Asked Questions

ABOUT HEAVEN SCENT

Who is Heaven Scent?

Heaven Scent is a UAE based company that creates unique perfume oils, perfume jewellery and accessories.

How is Heaven Scent different from other companies selling perfume jewellery?

There are a few things which make Heaven Scent different from other companies currently selling perfume jewellery:

  • Heaven Scent creates perfume jewellery that holds perfume oil, rather than perfume beads. So, you can buy a bottle of Heaven Scent perfume to refill your perfume jewellery. And, combining a bottle of perfume and a piece of jewellery – for an affordable cost – makes an ideal gift.
  • Heaven Scent’s goal is to create perfume jewellery and accessories that you would buy even if they didn't have the ability to carry perfume oil. So each piece is stylish and unique in its own right.
  • Heaven Scent offers a range of supporting items, such as chains and droppers, which can be mixed and matched with our perfume jewellery to create personalised looks to suit your mood and style.


ABOUT OUR PERFUME OILS

How are perfume oils and standard shop bought, spray perfumes different?

The word "perfume" is mostly associated with designer-branded, department-store bought spray fragrances, which consist of small quantities of perfume oil mixed with a ‘filler’, usually an alcohol / ethanol solution, called Ethyl Alcohol. Heaven Scent perfume oils do not contain this filler.

The alcohol filler in most perfumes causes the perfume oils to evaporate faster than they would by themselves. At first, the alcohol content gives the impression the perfume is considerably stronger than it actually is. That is why, when you first put on a commercial fragrance, the aroma may sometimes seem very strong. This also explains why the scent fades dramatically within an hour or so, as the perfume oil has evaporated along with the alcohol.

In addition to this, the alcohol fillers also tend to kill off or mask some of the subtle notes in many fragrances. And Ethyl Alcohol is extremely caustic.  Many people who think they are allergic to perfume are actually allergic to the alcohol added to the perfume. So oils are a great alternative for people with this allergy or sensitive skin.

The differences between standard shop bought perfume and perfume oil can be summarised as follows:

Perfume oil

Standard perfume

Long lasting (6-15 hours)

Not long-lasting (1-3 hours)

Clean, rich,  true scent

Can be harsh and overpowering

Long shelf life (around 10 years)

A shorter self-life due to alcohol evaporation

Less likely to cause allergic reaction

Higher probability of causing allergic reactions

Non-flammable

Highly flammable

 

What is the difference between perfume oil and essential oil?

Essential oils are volatile, fragrant liquids extracted from plant leaves, bark, wood, stems, flowers, seeds, buds, roots, resins and petals, usually through steam distillation. In other words, they are raw materials that can be used to create perfumes. They are highly concentrated and apart from a few exceptions, should not be used directly on the skin, although they can be diluted in carrier oil, such as jojoba, for such use on the skin.

Perfume oils are fragrance components, natural or synthetic, in an oily base rather than an alcohol base, and can be used directly on the skin.

What is the best way to use perfume oils?

Perfume oils generally last longer on the skin than normal perfumes due to the lack of alcohol or water. Depending on your body chemistry, they can last for up to 8 hours. Sometimes longer. Below are some tips to get the most out of your perfume oil:

  • To ensure maximum impact, apply the oil on your pulse points. This is where the skin is especially warm and where there is good blood circulation. This is because heat helps diffuse and magnify the aroma of fragrance. The “pulse points” on the body are the perfect activators for perfume oil. Pulse points include:
    • Inside the wrists
    • Inside the elbows
    • The temples
    • Below the ear lobes (not behind)
    • At the base of the throat
    • Behind the knees
    • And anywhere else you feel a heartbeat 

    What is the sillage of perfume oils?

    According to the Fragrance Foundation, everyone has a personal “scent circle”; approximately an arm’s length from the body.  No one should be aware of your fragrance unless he or she steps inside your “circle”.  Perfume oil is never intrusive because it stays close to the skin.  

    There is an art to wearing perfume well and, as with all things, moderation is key. Perfume is not meant to mark your territory or announce your arrival minutes before walking through the door.  After all, perfume tastes vary and it’s not polite to force your scent on everyone.  

    The same perfume oil smells different on my friend than it does on me. Why is that?

    Very often, the same perfume oil will smell differently on different people when applied on the skin. This is due to each individual’s skin and body chemistry being different from another.

    How long will my perfume oil last before it turns?

    Since our oils do not contain any alcohol or water, the problem of evaporation does not exist.  As long as the oils are kept away from extreme heat and sunlight, they will last a very long time – up to 10 years.  The only detail that may change is the colour.  Some oils develop a deeper scent over time, which is called marrying or maturing.  

    Are your products tested on animals?

    No, none of our perfume oils are tested on animals. Furthermore, all our perfume oils are skin safe and created according to the guidelines set out by the IFRA (International Fragrance Association) and comply with the RIFM (The Research Institute of Fragrance Materials) Standards.


    ABOUT OUR JEWELLERY ITEMS

    What materials do Heaven Scent use in their perfume jewellery and accessories?

    The base material of all Heaven Scent jewellery is stainless steel, as this is a very hard wearing material and is usually plated with 18k gold and Sterling Silver to give the finish of fine jewellery. Other materials used by Heaven Scent include natural stone such as Freshwater Pearls, Hematite, Jasper and Tigers Eye.

    What is the best way to maintain my Heaven Scent jewellery to keep it in good condition?

    Please see our care advice for full information on how to take care of your Heaven Scent jewellery properly.


    HOW TO ORDER ITEMS FROM HEAVEN SCENT

    How do I complete a purchase?

    When you have all the items you wish to purchase in your basket, it is recommended that you read our returns and exchange information and our shipping and delivery policy. Then go to your basket and click the "checkout" button which will take you to the payment area to pay for your selected items.

    After this, there are two ways to complete the purchase:

    1. Enter all your payment information and delivery address – without creating an account. Whilst you do not need to create an account with us to complete the purchase; we do recommend you do so, as in the future you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and most importantly be eligible for loyalty discounts as a frequent shopper.
    1. Create an account with Heaven Scent. If you have previously registered with us, you only need to enter your e-mail address and password to continue. This will then pre-fill most of the checkout requirements for you, based on the information you have supplied previously.

    I am having problems placing on order, what can I do?

    If you are having difficulties placing an order, please email us at hello@hsperfumes.com and we will assist you in any way we can.

    I forgot my promotion code, can I add it later?

    Promotion codes do have to be entered at the time of placing the order. Unfortunately, they cannot be added on after the order process has been completed.

    Can I cancel an order?

    You can cancel an order, but only if the cancellation request is received before the item is dispatched. If the item/s have already been dispatched, it is unfortunately too late to cancel your order. Please note, that orders will be prepared and dispatched on a daily basis.

    To cancel an order, please send an email to hello@hsperfumes.com. Please include the word "cancel" and your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order and the product code/s of the item/s you would like to cancel.

    Once your cancellation email is received, we will review your request and send you an email as to whether we can process the cancellation or not.

    When can I expect my order to be delivered?

    • Local delivery within the UAE will take between 2-3 days. There will be no delivery charge for orders over AED 350.
    • GCC orders will be delivered within 3 - 5 days
    • International orders will be delivered within 5 - 7 days

    However, the above is only a guideline and there could be exceptions to the above. Please read our shipping and delivery policy for full details.

    If I want to return any items I have purchased, what is the procedure?

    Please see full details by reading our returns and exchange policy.

    Are payments secure?

    All payments to Heaven Scent are secured by our third party payment gateway - 2Checkout which is PCI Level 1 certified - the highest certification possible in the industry. All your card information is fully encrypted and cannot be seen by us.

    If I am making a purchase as a gift, can I send a note along with it?

    Yes you can. Simply add your message in the message box in your shopping cart and we will produce a personalised message card for you.

    What if I want to reorder an item but have forgotten the name?

    If you have set up an account with us, then your order history is stored in My Account. This includes not only the fragrances and jewellery items you have ordered, but those you have sent to friends as well. You can reorder any of the items you have previously purchased with a simple click of the reorder button in My Account.

    What if an item I want is out of stock?

    We endeavour to keep adequate stock of all items listed on our website. However, in the event an item is out of stock, please email us at hello@hsperfumes.com and let us know that you want this item, so that we can give your order priority status.



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